Shanyangyuan Privacy Policy

一、About This Platform

Shanyangyuan (domains syy188.com / syy188.cn) is operated by Shenzhen Shanyangyuan Health Industry Co., Ltd. We position ourselves as a "Light Wellness Lifestyle Service Provider" and deliver light-wellness food and lifestyle products to you through browsing, ordering, payment, and after-sales services on this platform.

二、Information We Collect and How We Use It

To provide and continuously improve our services, we collect your information in the following scenarios:

• Account & Identity: When you register, we collect your mobile number and password (stored in encrypted form); when you complete real-name verification or request an invoice, we collect your name and ID type (encrypted per legal requirements).
• Order & Fulfillment: When you place an order, we collect the recipient's name, phone number and shipping address for delivery; we collect payment method, payment ID, and order amount for settlement and after-sales.
• Browsing & Device: When you visit our platform, we automatically collect IP address, browser type and version, operating system, device model, visit time, and referrer for security, performance optimization, and troubleshooting.
• Cookies & Similar Tech: When you use our services, we collect preferences, login status, and shopping-cart data via cookies and local storage. See our Cookie Policy for details.
• Support & After-sales: When you contact our support or apply for after-sales, we collect the content you voluntarily provide (text, images, order numbers) to verify your identity and resolve your issue.

三、How We Use Cookies and Similar Technologies

Cookies are small text files stored on your device by the web server when you browse the internet. We use cookies to ensure the website runs properly, remember your preferences, measure traffic, and improve content. Cookies themselves do not contain your identity information, but browsing data they record may constitute personal information under applicable law.

四、Information Sharing

We do not sell your personal information, nor do we use it for purposes other than those stated in this policy. We may share your information with third parties only in the following circumstances:

• With your separate consent or at your initiative (e.g., sharing with logistics providers on your behalf).
• With partners strictly necessary to fulfill your order or service (e.g., payment institutions, courier services, SMS providers).
• When required by law, litigation, or competent government or judicial authorities.
• To protect the legitimate rights and interests, personal safety, or property of us, other users, or the public.

五、Your Rights

Subject to applicable law, you have the following rights over your personal information:

• Access & Copy: View your basic info (orders, addresses) in your account or submit a request to obtain a copy of your personal information.
• Correct & Supplement: Ask us to correct or supplement inaccurate or incomplete information.
• Delete: After you cancel your account or withdraw consent, we will delete or anonymize your personal information, except where laws require otherwise.
• Withdraw Consent: Refuse cookies in your browser, disable personalized recommendations in your settings, or contact us to withdraw your authorization at any time.
• Cancel Account: Apply for account cancellation in your account page. Once canceled, we will stop providing services and delete your personal information in accordance with the law.

六、Data Security

We deploy Alibaba Cloud ECS (Mainland China nodes) with SSL/TLS in transit, and AES encryption for sensitive fields (e.g., ID numbers, bank card numbers); we enforce tiered access controls, login/operation audit logs, and least-privilege principles; and we conduct regular data-security training for our staff. In the event of (or likely) leakage, damage, or loss of personal information, we immediately activate contingency procedures and notify you as required by law.

七、Your Obligations

You shall keep your account, password, and verification codes secure, and shall not lend or transfer your account to others. If you discover unauthorized use of your account, please contact us immediately. When using our services, you shall comply with applicable laws and social morality, and shall not use our platform for any illegal or non-compliant activity.

八、Minors

Our platform is intended for general adult audiences. We do not proactively collect personal information from minors under 14; if you are a minor, please obtain your guardian's consent before using our platform. If we discover that personal information of a minor has been collected without guardian consent, we will delete the relevant data as soon as possible.

九、International Data Transfers

We collect and store your personal information within the People's Republic of China. Where cross-border transfer is necessary to provide cross-border logistics or specific third-party payment services, we will notify you separately and obtain your separate consent, and complete the security assessment and filing procedures as required by law.

十、Revisions and Contact

We may update this policy to reflect changes in regulation, business, or otherwise. Material changes will be communicated through in-site messages or announcements prior to taking effect. For any questions about this policy or your personal information protection, please contact shanyangyuan@shanyangyuan.com, or mail to: 21F, Building 6, Futong Haizhi Science Park, No. 17 Bulan Road, Longgang District, Shenzhen, China — Data Protection Officer, Shenzhen Shanyangyuan Health Industry Co., Ltd.